Category: Franchise Development

East Lansing, MI, January 10, 2019– BIGGBY® COFFEE is excited to announce the opening of a new store in Hebron, Kentucky. The store is set to open Tuesday, January 15, at 2111 N. Bend Rd, unit 107. The store will be the first for Owner/Operator team Amanda and Chris Ward. This location will be the third to open in Northern Kentucky under Area Representative, Shanna Novosel.


This new BIGGBY® COFFEE location will be conveniently located next to the Hebron Jimmy Johns and right in front of the Amazon warehouse. The first 50 customers will receive a free gift with their order! Ward’s store is the second store to open under Novosel’s Area Representative program, where Novosel will serve as a mentor, coach, and BIGGBY® COFFEE expert. Novosel has the unique opportunity as Area Representative to help this new store build the BIGGBY® COFFEE brand in the Northern Kentucky area.


When Amanda Ward started visiting the local BIGGBY® COFFEE near her home in Fort Mitchell, Kentucky, nearly 6 years ago, she fell in love at first sip. She knew at that moment she wanted to one day own her own BIGGBY® COFFEE shop. Through a friendship with the owner, Shanna Novosel—bonded by the experience of their extremely high-risk pregnancies that resulted in micro-preemies and long NICU stays—BIGGBY® COFFEE became more than just a coffee shop for Ward. It became a place of comfort, joy, and friendship. It became more than a place for good coffee in an unintimidating, fun, and loving environment. It became a place where she felt a part of her community, where she was able to grow and build friendships, and where she developed her desire to shift from a stay-at-home mom of three boys to an entrepreneur and example of what hard work can accomplish.


As a life-long Northern Kentucky resident, Ward knew that serving and building up her community was close to her heart. “A coffee shop to me is the heart of the community and I am beyond excited to provide a space for people to gather, study, grow, and develop,” Ward said.

Ward and Novosel are excited to be a part of this cutting-edge and rapidly growing brand, where they can help customers build lives they love while enjoying the world’s best coffee.


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BIGGBY® COFFEE, East Lansing, Mich.-based, was started with a single store on March 15, 1995. One year later, and on the cusp of opening a second location, Bob Fish and Michael McFall, on a handshake and $4,000, decided to franchise the concept. BIGGBY® COFFEE’s cultural values of Make Friends, Have Fun, B Yourself, and Share Great Coffee help coffee-lovers and the coffee-curious alike benefit from a less pretentious and fun approach to the standard gourmet cafe paradigm. Besides connoisseur-worthy drinks with pronounceable names like Teddy Bear® and Caramel Marvel®, BIGGBY® baristas provide a unique experience focused on brightening their customer’s day and supporting them in building a life they love. The “Big ‘B’” on the orange background caught on, and today BIGGBY® COFFEE has 277 cafes open or under contract across ten states including: Michigan, Ohio, Indiana, Illinois, South Carolina, Wisconsin, Kentucky, Florida, Texas, and New Jersey. In 2018, BIGGBY® launched an Area Representative Program and currently has 8 area representatives in 6 states.


If you would like more information about this topic, please contact Nikki Robertson at 517-980-0995 or email at