Category: Company News

BIGGBY® COFFEE Coopersville, Mich., Owners Awarded for Improving Quality of Life


East Lansing, MI, August 9, 2019–BIGGBY® COFFEE is proud to congratulate Robin Umphrey and Barb Crowley of BIGGBY® COFFEE of Coopersville, Mich., for being awarded Hometown Heroes. The owners of the Coopersville, Mich., BIGGBY® COFFEE location have excelled as business owners, community members, and friends.


Awarded by Modern Woodman of America, Umphrey and Crowley were awarded the accomplishment of becoming Hometown Heroes due to their dedication to improving quality of life in their community.


“Robin and I were both taken back when presented with this award… We were truly humbled and grateful that our efforts were not only noticed, but appreciated,” Crowley said.


Crowley mentioned that she was raised by parents that instilled values such as loving people, treat others the way you want to be treated, and including others. These values, she noted, translated well to what BIGGBY® COFFEE is all about—when you love the world, the world will love you back.


“We have always aimed for our store to be a warm and inviting place to everyone who walks through the door,” Umphrey and Crowly said. “We will continue to uphold [that.] Our job as baristas is not only to make great coffee, [but to] make sure everyone has a positive experience and leaves the store knowing when they come back they will be greeted as an old friend. It is rewarding being part of something that big in such a close-knit community,” Crowley added.


While customers may feel the love inside their four walls, Umphrey, Crowley, and their team of baristas is truly making a difference outside their four walls and within their community. The team has done a number of fundraisers and worked within their community.


One such example is the fundraiser they held in the store to pay for a veterinary bill for ten sick kittens that were rescued from the Calhoun Pound. Aside from that, they’ve raised money for the Grand Valley State University Cheerleading Squad to help them raise money to get to State finals!


“We had an awesome time with a fundraiser for the Ottawa County Sherriff’s Office and their canine units,” Umphrey said. “We raised over five thousand dollars to help them purchase first aid kits for each of the canine officers. This was a lot of fun! We got to meet each of the officers and their dogs. They did a demonstration for us and the community.”


Events like these are what make BIGGBY® COFFEE of Coopersville a leading example in their community of coming together to unit one another and spread love.


BIGGBY® COFFEE is honored to have owners like Robin Umphrey and Barb Crowley in their organization and looks forward to seeing how else they lift up their community in the future! If you’d like to get to know this extraordinary team, stop in on Saturdays throughout the month of August, as they have exciting events planned throughout the month. For more information, visit them at 1145 W. Randall St. in Coopersville, Mich.


Raise your lattes with BIGGBY® COFFEE as we congratulation Umphrey and Crowley, as well as the rest of the BIGGBY® COFFEE of Coopersville family on such a wonderful accomplishment!





BIGGBY® COFFEE, East Lansing, Mich.-based, was started with a single store on March 15, 1995. One year later, and on the cusp of opening a second location, Bob Fish and Michael McFall, on a handshake and $4,000, decided to franchise the concept. BIGGBY® COFFEE’s cultural values of Make Friends, Have Fun, B Yourself, and Share Great Coffee help coffee-lovers and the coffee-curious alike benefit from a less pretentious and fun approach to the standard gourmet cafe paradigm. Besides connoisseur-worthy drinks with pronounceable names like Teddy Bear® and Caramel Marvel®, BIGGBY® baristas provide a unique experience focused on brightening their customers’ day and supporting them in building a life they love. The “Big ‘B’” on the orange background caught on, and today BIGGBY® COFFEE has more than 230 cafes across 9 states and counting including Michigan, Ohio, Indiana, Illinois, South Carolina, Wisconsin, Kentucky, Florida, and Texas. In 2018, BIGGBY® launched an Area Representative Program and currently has 8 Area Representatives in 6 states.


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