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BIGGBY COFFEE has received the 2013 Talk of the Town Customer Service Award


EAST LANSING, Mich. Aug. 26, 2013 – BIGGBY is rated among the best in the region as it delivers satisfaction to customers. Celebration Media and Talk of the Town News presented the Grand Ledge BIGGBY store with four stars in the restaurant category.


The Talk of the Town awards program was created to showcase top ranked businesses from reviews by customers. As an annual award, 12 months of information has been collected to form a final decision on highly ranked companies. BIGGBY has earned top honors which includes an award and award page at


“We’re absolutely thrilled to be a part of Grand Ledge! We have the absolute best customers around. It’s not hard to provide excellent customer service when you have excellent customers,” said Manager, Chelsea Kennedy.


Celebration Media and Talk of the Town News monitor positive and negative reviews, blogs, business-rating services, social media and much more. This determines the top rated businesses in the United States and parts of Canada.


“We firmly believe that a company can only grow by excelling in customer care and providing the best customer experience possible and those businesses that are setting these high standards deserve the tools to increase their customer base by promoting their success,” said Talk of the Town News.





East Lansing, Mich.-based BIGGBY® COFFEE was started with a single store on March 15, 1995. One year later, and on the cusp of opening a second location, Bob Fish and his business partner Michael McFall, on a handshake and $3,000, decided to franchise the concept. BIGGBY COFFEE’s core values of B happy, have fun, make friends, love people and drink great coffee help coffee-lovers and the coffee-curious alike benefit from a less pretentious and fun approach to the standard gourmet café paradigm. Besides connoisseur-worthy drinks with pronounceable names like Teddy Bear and Caramel Marvel, BIGGBY baristas provide a unique experience focused on brightening their customer’s day. The “Big ‘B’” on the orange background caught on, and today BIGGBY COFFEE has 188 cafes open or under contract across nine states including: Michigan, Ohio, Indiana, Illinois, South Carolina, Wisconsin, Kentucky, Florida and Texas.