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BIGGBY® Nation continues to grow and thrive because of fanatics like you! That’s why we love to hear from you! Whether it’s praise for a barista, constructive criticism for our product developers, or a suggestion, we’re all ears! Tell us how we can make this awesome community of coffee shops the best it can B!

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Name*

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Email*

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Feedback Category*

14-digit BIGGBY Card Number*

Please select what type of BIGGBY Card issue you are having.*

Remove

Balance Check

Balance Transfer

Other

Please select what type of Coupon issue you are having.*

Expired

Not Accepted by Store

Other

Please select what type of account issue you are having.*

Log-in/Password

Update Account Information

Other

Please select what type of Franchising issue you are having.*

Location Suggested

Interested in Franchising

Please select what type of In-Store Experience issue you are having.*

Order Issue

Staff/Service

Other

Please select what type of Job Application you are referencing.*

Store Listing

Home Office Listing

Please select what type of Online Order issue you are having.*

Mobile Order

BIGGBY Online Supply Store Order

Please select what type of Rewards issue you are having.

Birthday Drink

How to redeem

Missed Point(s)

Point/Reward Discrepancy

Store Site Order Type*

Digital Gift Card

Merchandise/Coffee

What Type of Suggestion do you have?

Location

Product

Operational

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Have you attempted to reach out to the store directly regarding your feedback?*

Yes

Store Location State*

Store Location City*

Store Location Address*

Email Address used (if different from above)

Recipient Email*

Payment Type*

Cash

Card

Date & Approximate Time*

Order confirmation number

Items Ordered*

Order Number

Order Total*

Last four digits of card

What the coupon is for

Position applied for

Expiration Date

Description of Issue (Provide screenshot if possible)*

Comments*

Can we use your comments in our promotional materials?*

Yes

Organization Name

Description of Event*

File

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Disclaimer: The information provided through this form may be used for various purposes, such as improving products or services. Users should be aware that their feedback may be reviewed and possibly shared with relevant teams or stakeholders. It's essential to ensure that the feedback submitted is accurate and respectful.

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The Fanatic Factory is available to help and hear you out Monday - Friday

between 8:00AM and 5:00PM EST!

Please fill out the form above and we will get back to you promptly!

Home Office Address

PO Box 710 East Lansing, MI 48826

2501 Coolidge Rd Ste 302 East Lansing, MI 48823

Customer FAQs

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