The BIGGBY® COFFEE Brand Named One of America’s Favorite Restaurant Chains for 2022 by Newsweek

Category: Company News

In a survey of more than 4,000 customers and employees of restaurant chains in the U.S., the Michigan-based coffee franchise received four stars as one of the most highly regarded brands in the “Coffee & Tea / Baked Goods” category.


BIGGBY® COFFEE, the 260-plus-unit coffee franchise focused on enriching communities and fueling the passion of customers, franchise owners and employees, was recently named one of America’s Favorite Restaurant Chains for 2022 by Newsweek. This year’s list ranked 220 restaurant brands across 16 categories and BIGGBY® COFFEE received four stars in the “Coffee & Tea / Baked Goods” category.


According to Newsweek, the awards are based on the results of a survey of more than 4,000 customers and employees of restaurant chains in the U.S. The survey, which was conducted by Newsweek and global data firm Statista, asked respondents to specify which restaurant chains they would recommend for one of 16 different cuisines, as well as to share their experiences by rating the restaurant chains regarding 10 assessment criteria. Those criteria assessments included: taste of food, cleanliness, hygiene, service quality, accessibility, transparency about ingredients, location, COVID-19, dealing with environmental issues and treatment of employees.


Each survey respondent provided evaluations for one or several restaurants and more than 35,000 evaluations were collected in total, Newsweek reports. Those ratings were then aggregated to find a final score and the restaurant chains that received a minimum number of recommendations and an overall score of at least 7 out of 10 were included on the list. In addition, a restaurant chain was required to have at least three locations across different cities within at least one U.S. state.


For more information about franchising with the BIGGBY® COFFEE brand, visit



About The BIGGBY® COFFEE Franchise


The BIGGBY® COFFEE brand, based in East Lansing, Mich., was started with a single store on March 15, 1995. One year later, and on the cusp of opening a second location, Bob Fish and Michael McFall, on a handshake and $4,000, decided to franchise the concept. The brand’s cultural values of Make Friends, Have Fun, B Yourself and Share Great Coffee help coffee-lovers and the coffee-curious alike benefit from a less pretentious and fun approach to the standard gourmet cafe paradigm. Besides connoisseur-worthy drinks with names like Teddy Bear® and Caramel Marvel®, baristas with the BIGGBY® COFFEE brand provide a unique experience focused on brightening their customers’ day and supporting them in building a life they love. The “Big ‘B’” on the orange background caught on, and today the BIGGBY® COFFEE brand has more than 260 cafes across many states including Michigan, Ohio, Indiana, Illinois, New Jersey, North Carolina, South Carolina, Wisconsin, Kentucky and Florida. In 2018 the BIGGBY® COFFEE brand launched an Area Representative Program and currently has 17 Area Representatives in 8 states.




Cassidy McAloon